Privacy Policy

1. Who We Are

Outbird is operated by:

Legal company name: Outbird
Registered address: Sangameshwar Nilaya, 20, 2nd Cross Rd, Vibhutipura Extension, Doddanekundi, Bengaluru, Karnataka, India.
Website: https://outbird.dev/en

If you have questions about this Privacy Policy or how we handle personal information, you can contact us at info@outbird.dev.

2. Information We Collect

The information we collect depends on how you interact with Outbird.

2.1 Information You Provide

When you create an account, use our services, or contact us, we may collect:

• Name and email address
• Company name and business details
• Account login information
• Billing and subscription information
• Information you provide through forms
• Support requests and communications
• Feedback, survey responses, and other information you voluntarily provide

2.2 Information Collected Automatically

When you visit our website or use our services, we may collect certain technical and usage information, such as:

• IP address
• Browser type and version
• Device information
• Operating system
• Pages visited and features used
• Date and time of access
• Referral information
• Log and diagnostic information

We use this information to operate, secure, and improve our website and services.

2.3 Customer Data Processed Through Outbird

When customers use Outbird, they may provide information about their own business contacts, prospects, or other individuals.

Depending on the features used, this may include:

• Names and business email addresses
• Job titles and company information
• Professional profile information
• Campaign and email content
• Contact lists and prospect information
• Email activity and campaign performance data
• Information provided through connected services
• Other information the customer chooses to process through Outbird

Customers are responsible for ensuring that they have the appropriate rights and permissions to provide this information to Outbird and use it for their campaigns.

2.4 Information From Third-Party Services

If you connect a third-party service to Outbird, we may receive information from that service according to the permissions you authorize.

Depending on the integration, this may include:

• Account and profile information
• Email account information
• Messages or email metadata
• Contact information
• Campaign or activity data
• Other information necessary to provide the requested integration

The specific information accessed depends on the integration and the permissions granted.

3. How We Use Information

We may use information for the following purposes:

3.1 Providing and Operating Outbird

• Create and manage accounts
• Provide campaign automation and personalization features
• Process and manage campaigns
• Send and schedule emails through connected services
• Provide follow-up automation
• Provide analytics and reporting
• Maintain and improve the functionality of the platform

3.2 Customer Support

• Respond to questions and support requests
• Troubleshoot technical issues
• Communicate about your account or services
• Provide important service-related notices

3.3 Security and Abuse Prevention

• Protect the security of our website and services
• Detect and prevent fraud, abuse, and unauthorized access
• Investigate security incidents
• Enforce our Terms of Service and other policies

3.4 Business Operations

• Process payments and subscriptions
• Maintain business records
• Analyze service performance
• Improve our products and services
• Comply with applicable legal obligations

3.5 Marketing Communications

Where permitted by applicable law, we may use your contact information to send product updates, educational content, or marketing communications.

You can unsubscribe from marketing communications at any time by following the instructions in the message or contacting us.

We will continue to send important service-related communications when necessary.

4. Customer Data and Our Role

Outbird provides tools that allow customers to process information about their own contacts and prospects.

In many cases, the customer determines why and how that information is processed, while Outbird processes it to provide the requested services.

Depending on the nature of the processing and applicable law, Outbird may act as a service provider or data processor, and the customer may act as the controller or business responsible for the data.

Where required, the parties may enter into a Data Processing Agreement (DPA) that governs the processing of customer data.

Customers are responsible for:

• Providing accurate and lawful data
• Having the necessary rights or permissions to use contact information
• Complying with applicable privacy and email marketing laws
• Providing required notices to individuals
• Honoring unsubscribe and other applicable requests
• Using Outbird in accordance with our Terms of Service and Acceptable Use Policy

5. Connected Accounts and Integrations

Outbird lets you connect your own email mailbox (Gmail, Outlook, Zoho, Yahoo, or another SMTP/IMAP-compatible provider) so Outbird can send and receive campaign email on your behalf.

When you connect a mailbox:

• You authenticate using a provider-issued app password (or equivalent), not your everyday account password.
• We store the connection details (email address, provider, and SMTP/IMAP host) necessary to send and receive mail through your mailbox.
• We use the connection only to provide the campaign-sending, follow-up, and reporting features you request.
• You can disconnect a connected mailbox at any time from your account settings.

6. AI and Automated Processing

Outbird may use artificial intelligence and automated processing to provide features such as prospect research, personalization, content generation, campaign assistance, and related functionality.

Depending on the feature used, information may be processed to:

• Generate personalized outreach content
• Analyze information provided by customers
• Improve campaign workflows
• Provide recommendations or other automated assistance

AI-generated content may be inaccurate, incomplete, or unsuitable for a particular recipient. Customers are responsible for reviewing and approving content before sending it where appropriate.

7. How We Share Information

We may share information with the following categories of recipients where necessary to provide our services or operate our business:

7.1 Service Providers

We may use third-party service providers for functions such as:

• Hosting and infrastructure
• Database services
• AI processing
• Email delivery and integrations
• Payment processing
• Analytics
• Customer support
• Security and monitoring

These providers may process information on our behalf and are subject to appropriate contractual or other safeguards where required.

7.2 Business Transfers

If Outbird is involved in a merger, acquisition, financing, reorganization, or sale of assets, information may be transferred as part of that transaction, subject to applicable law.

7.3 Legal and Safety Reasons

We may disclose information where reasonably necessary to:

• Comply with applicable law or legal process
• Respond to lawful requests from authorities
• Protect the rights, property, or safety of Outbird, our customers, or others
• Investigate fraud, abuse, or security incidents
• Enforce our agreements and policies

We do not sell personal information in the ordinary sense of selling it to third parties for their own marketing purposes, and we do not currently share information with third parties for their own advertising purposes.

8. Cookies and Similar Technologies

We use cookies and similar technologies to operate our website, remember preferences, understand usage, and improve our services.

Our website currently uses:

• Essential cookies — required for basic functionality and security
• Preference cookies — remember settings and choices, such as your selected language

We do not currently use analytics or marketing cookies on our website. If this changes, we will update this Privacy Policy and our Cookie Declaration, and request your consent where required by applicable law.

For more information, see our Cookie Declaration.

9. Data Retention

We retain information for as long as reasonably necessary to:

• Provide and maintain our services
• Fulfill the purposes described in this Privacy Policy
• Comply with legal, accounting, or reporting obligations
• Resolve disputes
• Enforce our agreements
• Prevent fraud and abuse

The specific retention period depends on the type of information and the purpose for which it is processed. For example, account and billing information is generally retained for as long as your account remains active and for a reasonable period afterward to meet accounting, tax, and legal obligations, while campaign and email data is generally retained for as long as needed to provide the related feature or until you delete it.

When information is no longer required, we may delete, anonymize, or otherwise dispose of it in accordance with our retention practices and applicable law.

10. Data Security

We use appropriate technical and organizational measures designed to protect information against unauthorized access, loss, misuse, alteration, or disclosure.

These measures may include access controls, authentication, encryption, monitoring, and other security practices appropriate to the nature of the information.

However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

For more information about our security practices, visit our Security page.

11. International Data Transfers

Outbird's infrastructure is hosted on Amazon Web Services (AWS). Depending on your location, this may mean information is processed or stored in a country other than the country where you are located.

Where required by applicable law, we use appropriate safeguards for international data transfers, such as standard contractual clauses or equivalent mechanisms recognized under applicable data protection law.

12. Your Privacy Rights

Depending on your location and applicable law, you may have rights regarding your personal information, including the right to:

• Request access to your personal information
• Request correction of inaccurate information
• Request deletion of personal information
• Request restriction of certain processing
• Object to certain processing
• Request portability of information where applicable
• Withdraw consent where processing is based on consent
• Lodge a complaint with a relevant data protection authority

To exercise applicable rights, contact us at info@outbird.dev.

We may need to verify your identity before responding to a request.

If you use Outbird through an organization or business customer, you may need to contact that organization first regarding information it controls.

13. Children's Privacy

Outbird is intended for business use and is not directed to children.

We do not knowingly collect personal information from children in violation of applicable law.

If you believe a child has provided personal information to us, please contact us at info@outbird.dev.

14. Third-Party Websites and Services

Our website or services may contain links to third-party websites, applications, or services.

We are not responsible for the privacy practices of third parties. We encourage you to review their privacy policies before providing information to them.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

When we make changes, we will update the “Last updated” date at the top of this page.

If we make material changes, we may provide additional notice where required by applicable law.

16. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

Outbird
Email: info@outbird.dev
Address: Sangameshwar Nilaya, 20, 2nd Cross Rd, Vibhutipura Extension, Doddanekundi, Bengaluru, Karnataka, India.